Refund policy

Order Processing
    •    All orders are processed within 2–4 business days.
    •    Orders are not shipped or delivered on weekends or holidays.
    •    During high-demand periods, processing may take slightly longer, but you will always be notified of any significant delay.

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Shipping Rates & Delivery Estimates
    •    Shipping charges are calculated and displayed at checkout.
    •    Estimated delivery times:
    •    Domestic (U.S.): 3–7 business days
    •    International: 7–21 business days (customs may extend this timeframe)

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Shipment Confirmation & Tracking
    •    You will receive a shipping confirmation email with tracking details once your order has been dispatched.
    •    Tracking information may take up to 48 hours to update.

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Customs, Duties & Taxes
    •    International shipments may be subject to import duties and taxes.
    •    These charges are the responsibility of the customer and vary by country.

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Damages & Lost Packages
    •    Essevia is not liable for items lost or damaged during transit.
    •    If this occurs, please file a claim directly with the shipping carrier. Retain all packaging and damaged goods for your claim.

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Returns & Exchanges
    •    Yeux de Feu bikinis and Omélìcha dresses are final sale and non-refundable. Each is crafted with exclusive materials and tailored processes, ensuring that your piece is one-of-a-kind. For reasons of hygiene, integrity, and individuality, we cannot accept returns on these items.
    •    All other apparel (including Essevia hoodies and non-custom garments) may be returned or exchanged within 14 days of delivery, provided items are unworn, unwashed, and returned in their original packaging.
    •    To initiate a return or exchange, please contact us at [insert your support email] with your order number and details.